Operations Dashboard
Referral throughput, SLA performance, and cost-of-quality metrics · Last 30 days
Total referrals
42
+18% vs last 30d
Avg turnaround
7.1h
-6% vs last 30d
Approval rate
62%
+4 pts vs last 30d
SLA breaches
16
-2 vs last 30d
Cost of quality
$9.6k
2 avoidable vs last 30d
Referral volume by service line
Stacked daily counts
DCBS SCL Waiver Michelle P Waiver Child Waiver 1915(i) Rise
Decline reasons
AI-categorized from director comments
Geographic Coverage2
Medical Needs3
Behavioral Complexity2
Staffing Limitations2
Capacity1
Director workload
Open Approved Declined
Cost of quality
Estimated lost monthly revenue from avoidable declines
$9.6k
2 declines attributable to staffing or slow response
Avg participant monthly value$4,800
Recoverable with 24h SLA68%
Annualized opportunity$115k