Operations Dashboard
Referral throughput, SLA performance, and cost-of-quality metrics · Last 30 days
Total referrals
42
+18% vs last 30d
Avg turnaround
8.3h
-6% vs last 30d
Approval rate
73%
+4 pts vs last 30d
SLA breaches
20
-2 vs last 30d
Cost of quality
$4.8k
1 avoidable vs last 30d
Referral volume by service line
Stacked daily counts
DCBS SCL Waiver Michelle P Waiver Child Waiver 1915(i) Rise
Decline reasons
AI-categorized from director comments
Geographic Coverage2
Behavioral Complexity1
Medical Needs2
Staffing Limitations1
Director workload
Open Approved Declined
Cost of quality
Estimated lost monthly revenue from avoidable declines
$4.8k
1 declines attributable to staffing or slow response
Avg participant monthly value$4,800
Recoverable with 24h SLA68%
Annualized opportunity$58k